The Business Outreach Officer is responsible for expanding and strengthening eSewa’s agent and merchant network across assigned territories. This role involves field-level engagement, onboarding new partners, maintaining relationships, executing outreach activities, and promoting digital financial literacy and payment acceptance.
• Bachelor’s degree in Management, Business Studies, Marketing, or a related field.
• 2-3 years of experience in field sales, business development, agent management, or outreach roles.
• Experience in fintech, telecom, or digital services is an added advantage
1. Network Expansion & Partner Onboarding
• Identify and onboard new agents, sub-agents, merchants, institutions, and service providers to expand eSewa’s network.
• Promote digital payment acceptance and ensure proper documentation and activation during onboarding.
2. Stakeholder Relationship Management
• Build and maintain strong relationships with existing and potential agents, merchants, and local community representatives.
• Conduct regular follow-ups and field visits to ensure continued service engagement and satisfaction.
3. Outreach & Awareness Activities
• Plan and execute on-ground campaigns, local-level activations, merchant meets, and community awareness programs.
• Promote digital financial literacy and educate partners on the benefits and usage of eSewa services.
4. Monitoring & Reporting
• Track transaction performance, agent activity, and partner engagement levels.
• Prepare and submit regular reports on outreach progress, feedback, and field insights.
5. Coordination & Support
• Collaborate with internal teams such as Support, Operations, Compliance, and Product to resolve issues raised by field partners.
• Escalate critical concerns and suggestions from the field for service improvement.
• Strong communication and interpersonal skills
• Fieldwork and relationship-building capabilities.
• Knowledge of digital wallets, mobile banking, and agent networks.
• Ability to manage multiple stakeholders and field tasks efficiently.
• Proficiency in report writing and basic data analysis.
• Self-motivated, proactive, and willing to travel extensively.
• Stellar opportunity to work with the rising company
• The amazing and passionate young team, beautiful office space
• Trust of biggest FinTech company.
• One-of-a-kind company culture and growth opportunities to accelerate your career progression.
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