We are seeking a proactive and detail-oriented Operations Officer to support the day-to-day operations of eSewa's digital payment ecosystem. The role is responsible for service integration, operational support, payment monitoring, and coordination with merchants, banks, and third-party partners to ensure seamless service delivery and adherence to defined Service Level Agreements (SLAs).
Qualification and Experience
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 6 months–1 years of experience in operations, payment operations, service support, technical support, or a related role.
- Experience in fintech, banking, digital payments, or technology companies will be an added advantage.
Job Description
Service Integration
- Coordinate and support the integration of services with merchants, banks, and third-party vendors.
- Provide operational support throughout the integration process and ensure smooth onboarding of new services.
- Assist in resolving integration-related issues by coordinating with internal and external stakeholders.
- Ensure all integration activities are completed within defined SLAs.
Service Management
- Monitor the performance and availability of digital payment services.
- Coordinate service listings, product updates, and operational changes as required.
- Identify, analyze, and troubleshoot service-related issues, ensuring timely resolution.
- Work closely with cross-functional teams to improve service quality and operational efficiency.
- Ensure service requests and operational incidents are managed within established SLAs.
Payment Monitoring
- Monitor payment transactions and system performance to ensure uninterrupted service delivery.
- Investigate payment failures, transaction discrepancies, and operational alerts.
- Coordinate with relevant teams to resolve payment-related issues promptly.
- Maintain accurate records of incidents, resolutions, and operational reports.
- Support continuous improvement initiatives to enhance payment operations and service reliability.
Required Skills
Skills & Competencies
- Strong analytical and problem-solving skills.
- Good communication and stakeholder coordination abilities.
- Basic understanding of digital payment systems, APIs, or service integration processes is preferred.
- Ability to troubleshoot operational issues and work under defined SLAs.
- Strong organizational skills with attention to detail and documentation.
- Proficiency in Microsoft Office, particularly Excel, for reporting and analysis.
- Ability to work independently and collaboratively in a fast-paced environment.
Additional Requirements
- Willingness to work in shifts or during extended hours when operational support is required.
- Strong sense of ownership, accountability, and continuous improvement.
- Ability to adapt quickly to changing business and operational requirements.
Benefits of Working at eSewa
• Stellar opportunity to work with the rising company
• The amazing and passionate young team, beautiful office space
• Trust of biggest FinTech company.
• One-of-a-kind company culture and growth opportunities to accelerate your career progression.