Career opportunities with eSewa

Operations Officer

We are seeking a proactive and detail-oriented Operations Officer to support the day-to-day operations of eSewa's digital payment ecosystem. The role is responsible for service integration, operational support, payment monitoring, and coordination with merchants, banks, and third-party partners to ensure seamless service delivery and adherence to defined Service Level Agreements (SLAs).

Qualification and Experience

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 6 months–1 years of experience in operations, payment operations, service support, technical support, or a related role.
  • Experience in fintech, banking, digital payments, or technology companies will be an added advantage.

Job Description

Service Integration

  • Coordinate and support the integration of services with merchants, banks, and third-party vendors.
  • Provide operational support throughout the integration process and ensure smooth onboarding of new services.
  • Assist in resolving integration-related issues by coordinating with internal and external stakeholders.
  • Ensure all integration activities are completed within defined SLAs.

Service Management

  • Monitor the performance and availability of digital payment services.
  • Coordinate service listings, product updates, and operational changes as required.
  • Identify, analyze, and troubleshoot service-related issues, ensuring timely resolution.
  • Work closely with cross-functional teams to improve service quality and operational efficiency.
  • Ensure service requests and operational incidents are managed within established SLAs.

Payment Monitoring

  • Monitor payment transactions and system performance to ensure uninterrupted service delivery.
  • Investigate payment failures, transaction discrepancies, and operational alerts.
  • Coordinate with relevant teams to resolve payment-related issues promptly.
  • Maintain accurate records of incidents, resolutions, and operational reports.
  • Support continuous improvement initiatives to enhance payment operations and service reliability.

Required Skills

Skills & Competencies

  • Strong analytical and problem-solving skills.
  • Good communication and stakeholder coordination abilities.
  • Basic understanding of digital payment systems, APIs, or service integration processes is preferred.
  • Ability to troubleshoot operational issues and work under defined SLAs.
  • Strong organizational skills with attention to detail and documentation.
  • Proficiency in Microsoft Office, particularly Excel, for reporting and analysis.
  • Ability to work independently and collaboratively in a fast-paced environment.

Additional Requirements

  • Willingness to work in shifts or during extended hours when operational support is required.
  • Strong sense of ownership, accountability, and continuous improvement.
  • Ability to adapt quickly to changing business and operational requirements.

Benefits of Working at eSewa

•    Stellar opportunity to work with the rising company

•    The amazing and passionate young team, beautiful office space

•    Trust of biggest FinTech company. 

•    One-of-a-kind company culture and growth opportunities to accelerate your career progression.