Customer Intelligence Analyst

Category Product Management

Salary As per company policy

Vacancies 1

Position type Permanent

Job type Fulltime

Updated 2 weeks ago

Deadline 2026-10-31

Category Product Management

Salary As per company policy

Vacancies 1

Position type Permanent

Job type Fulltime

Updated 2 weeks ago

Deadline 2026-10-31

The Customer Intelligence Analyst plays a pivotal role in understanding and enhancing the customer journey through data-driven insights, behavioral analysis, and campaign intelligence. The role requires a balance of analytical expertise, cross-functional collaboration, and strategic thinking to continuously improve user experience (UX), optimize engagement campaigns, and strengthen customer relationships.

Qualification and Experience

Bachelor’s or Master’s degree in Business Analytics, Marketing, Economics, Statistics, Business Administration, or a related field.
Relevant professional certifications in analytics, customer experience, digital marketing, or related areas will be an added advantage.
4–6 years of relevant experience in Customer Experience, Customer Intelligence, Data Analytics, Business Analytics, Campaign Management, or a related field.
Experience in fintech, e-commerce, digital platforms, technology, or other customer-centric businesses is preferred.
Hands-on experience in customer analytics, campaign planning, UX research, experimentation, and performance analysis.
Experience working with cross-functional teams and managing multiple stakeholders.

Job Description

Analyze customer behavior, feedback, usage data, and operational metrics to identify trends, friction points, and opportunities for improving customer experience.
Monitor KPIs and performance metrics through dashboards and analytical tools and provide actionable insights.
Conduct customer call surveys, social media reviews, and other research activities to understand customer needs and experiences.
Plan, manage, and execute customer-centric campaigns from strategy to implementation.
Conduct pre-campaign analysis, customer segmentation, and targeting to improve campaign effectiveness.
Coordinate with Marketing, Product, CX, Technology, Design, and Customer Support teams for smooth campaign execution.
Conduct post-campaign analysis to measure results, identify learnings, and recommend improvements.
Lead and participate in experiments related to customer acquisition, activation, retention, and engagement.
Collaborate with Product and Technology teams to test product innovations and CX improvements.
Translate customer and data insights into actionable business and customer experience initiatives.
Prepare business proposals, requirements, memos, presentations, and other documents to support decision-making.
Prepare and maintain timely weekly and monthly reports covering CX operations, campaign performance, customer insights, and improvement initiatives.

Required Skills

Strong analytical and quantitative skills with the ability to convert data into actionable business insights.
Proficiency in MS Excel and data visualization/BI tools such as Power BI, Tableau, or Google Looker Studio.
Working knowledge of SQL, Google Analytics, or similar data platforms is preferred.
Strong understanding of customer behavior, segmentation, campaign performance, and CX metrics.
Knowledge of A/B testing, cohort analysis, experimentation, and UX research.
Strong campaign planning, execution, and performance evaluation skills.
Excellent communication, presentation, reporting, and stakeholder management skills.
Strong problem-solving and critical-thinking abilities.
Ability to work collaboratively with Marketing, Product, Design, Technology, and Customer Support teams.
High attention to detail with strong ownership and execution skills.
Customer-centric and innovation-oriented mindset.

Benefits of Working at eSewa

Stellar opportunity to work with the rising company
The amazing and passionate young team, beautiful office space
Trust of biggest FinTech company.
One-of-a-kind company culture and growth opportunities to accelerate your career progression.

Apply now

Similar jobs

Customer Intelligence Analyst

Fulltime Seat: 1 2026-10-31

Featured Jobs

Business Growth Pulchowk, Lalitpur

Executive Assistant to CEO

Fulltime Seat: 1 2026-10-31

The Executive Assistant to the CEO will provide high-level executive and administrative support to the CEO, ensuring effective management of the CEO’s schedule, meetings, communications, Board... Read more

2 weeks ago

Apply now

Business Development Pulchowk, Lalitpur

Hospitality Partnership Executive (Butwal)

Fulltime Seat: 1 2026-10-25

Hospitality Partnership Executive will be responsible for onboarding hotel partners, managing partner relationships, ensuring inventory and content accuracy, and driving booking performance... Read more

2 weeks ago

Apply now

Business Development Pulchowk, Lalitpur

Hospitality Partnership Executive (Janakpur)

Fulltime Seat: 1 2026-10-25

2 weeks ago

Apply now

Business Development Pulchowk, Lalitpur

Hospitality Partnership Executive (Nepalgunj)

Fulltime Seat: 1 2026-10-25

2 weeks ago

Apply now

Business Development Pulchowk, Lalitpur

Hospitality Partnership Executive (Biratnagar)

Fulltime Seat: 1 2026-10-25

2 weeks ago

Apply now

Product Management Pulchowk, Lalitpur

Customer Intelligence Analyst

Fulltime Seat: 1 2026-10-31

2 weeks ago

Apply now

Engineering Pulchowk, Lalitpur

Full Stack Developer

Fulltime Seat: 1 2026-10-31

We are seeking a highly skilled Full Stack Developer to design, develop, and maintain scalable and high-performance web applications. The ideal candidate should have expertise in both frontend... Read more

2 weeks ago

Apply now

Business Development Pulchowk, Lalitpur

Assistant Manager – Business Development (Insurance & Health)

Fulltime Seat: 1 2026-10-25

Assistant Manager – Business Development will be responsible for driving and supporting the growth of eSewa’s Health & Insurance business through strategic business development,... Read more

2 weeks ago

Apply now

Business Development Pulchowk, Lalitpur

Senior Officer - Airlines Business

Fulltime Seat: 1 2026-10-25

The Senior Officer – Airlines Business will be responsible for managing airline partnerships, driving revenue growth, enhancing operational efficiency, and coordinating with internal and... Read more

2 weeks ago

Apply now